Dave Winer wrote today:
Alan Kay once said the Macintosh was the first computer worth criticizing. Jean-Louis Gassee said that as the monkey climbs the tree, the more people can see his derriere.
The first quote especially is something to think about when your customers criticize your service or product. They are telling you your product is worth criticizing. Your customers believe it is worth their time to provide you with feedback. That’s a gift, take it and be thankful…